# What happens when a payment fails?

URL: https://togetherloans.com/faq/what-happens-if-a-payment-fails
Updated: 2026-11-02

Failed payment process: Both borrower and cosigner notified immediately. Together Loans contacts borrower first to resolve before involving cosigner.

If your payment fails, we will notify both you and your cosigner as soon as we are aware.

If we aren't able to collect payment, we will try to come to a resolution with you first. If we are unable to do this, we will attempt to collect payment from your cosigner.